Browse our most frequently asked questions list below to learn everything you need to know!

The Bouncy House Guy covers the first 25 miles of your delivery fee from our Monticello MN location. After that it, is $4/mile. Delivery can be up to 24 hours before your event and pick up up to 24 hours after your event. We will be in contact a few days to a week before your event to confirm the delivery and pick up times. Same day delivery and pick up are available with EVENT DAY Delivery.

Free STANDARD delivery is for up to 100′ from our access point to the set up area – additional fees will be charged for deliveries over 100′ to set up area. Additional fees are also charged specialized or detailed delivery times for stairs, elevators, up or down steep hills, hotels, parks, problems with power or any other variable that could make it a difficult delivery.

Delivery Options:

Standard Delivery – FREE – Delivery sometime 12-48 hours before your event – no requested times. Delivery is at our convenience. Pick up will the the day after the event at our convenience. This must be received a minimum of 3 days before your event.

Event Day Delivery – $69 (plus mileage if over 15 miles from our location) – We will deliver up to 3 hours before your event. Perfect for when delivery the day before is not an option. Additional fee for deliveries from 9:00pm – 7:00am

*Rentals at parks require Event Day Delivery

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with water bags.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness. and that it is in proper working condition. 

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Water should never be used with any inflatable that is not designed for such use. If we find that water was used when it shouldn’t have been a drying/cleaning fee of $150 will be applied. There are inflatables designed for use with water if you prefer that option over a dry unit. We do provide a water hose (25ft long) if inflatable is further please have a water hose ready.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find our bouncers and water slides at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Once an inflatable is reserved, you can re-schedule your rental up to 24 hours prior to your rental and your deposit will be credited towards your next rental. No refunds will be given. Due to scheduling we cannot accept changes to an order within 24 hours of your scheduled delivery. No refunds or credit will be given for cancellations or changes with less than 24 hours notice.

Some of our inflatables are rather large. The following will help to ensure a quick installation of your inflatable;

*Make sure you have at least 3.5 feet of clearance leading to setup location. Remove Center post from double doors. 

*Turn off automatic sprinklers. Do not water grass the night before. Please mark or know the location of all sprinkler heads around the area you would like your inflatable placed.

*Dogs (animals) must be tied/caged before and during event.* Pickup all animal feces


YES – The discounted additional day is  75% off the listed daily rate!  At check out check the box to add a discounted additional day before or after your reserved day to add the discounted additional day.

Yes, because inflatables are rented on a first come first reserved basis we require a 50% deposit to reserve all inflatables. Remaining balance is due one week before event date. Full payment is required for reservations made less than 7 days prior to your reservation date. This assures you of receiving the item you reserve. 

Debit cards, check cards, credit card (Visa, Master Card Discover and American Express) are accepted. We do not accept cash or personal checks. Checks from businesses, schools or churches are accepted. 

Yes, the contract can be E-Signed as as convenience. Lessor is NOT responsible for injuries occurring to lessee or to any persons using the leased property, and the lessee further agrees to hold The Bouncy House Guy harmless against any injury and claims to property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review and follow the general rules posted on the rented equipment for safe operation. An electronic Liability release form can be signed online as part of your contract. 

You do not need to be home at the time of delivery or pick up. You must have a digital liability form signed prior to delivery. Good communication will be important to a successful installation of your inflatable. Please have the following information left in a note on the front door.

-Access to the delivery location

-Where you want the inflatable placed and which direction it should face.

-Where the power source is located.

-Please mark all sprinkler heads in the yard. The Bouncy House Guy will not be held liable for any damaged sprinkler equipment including underground water lines.

*There will be an extra fee if we need to come back and relocate the inflatable.

Yes, we can fully run your entire event! We will provide staffing for all the inflatables at your event. Staffing is $30 per hour per attendant with a 4 hour minimum.

The only thing that should be in an inflatable is people. Food, drinks, silly string, face paint etc, should not be in or around the inflatable. We highly recommend you place trash cans near the inflatables.

We understand that accidents happen. We do use specific cleaners for our inflatables. We will provide a bottle of cleaner in the event of an accident.  Spills and messes can create a problem when we pick your inflatable up. Often, a spilled can of pop will go unnoticed and create a real sticky mess. Any spill or mess must be cleaned prior to us rolling it up. 

If we find a mess that is not cleaned up by the customer, customer will be charged a $150 cleaning fee. This fee applies to anything we find on the inflatable including but not limited to food, drinks, silly string, face paint etc. 

Customer is held liable for any and all damages to equipment other than normal wear and tear. (examples but not limited to: ripped seam on an inflatable due to overloading riders) However customer is not liable for damages to equipment due to previously damaged or faulty equipment customer may buy an addition insurance policy for 10% of the rental price to protect against accidental equipment damage this does not cover ripped seams from overloading units.

If winds exeed 15 mph, lightning occus, or it begins to rain you will need to clear everyone from the inflatable for their safety. Once everyone is out, unplug the blower from the power outlet and wait for the weather to subside. Once the weather has passed you will need to wipe the blower dry and then inflate the inflatable. You will need to dry the inside of the inflatable before allowing anyone back inside. Inflatables get very slippery when when but please remember safety comes first. During a storm or strong winds if an inflatable is not deflated it can blow away. Remember the customer is responsible for the unity while it is being rented. 

Yes! Just let us know you need proof and we will bring it with at the time of delivery.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.